OVERVIEW
CDS – one of the best IT and BPO services provider round the globe, adheres to take necessary measures in setting up best and precise planning process for the execution of any project, and at the same time stringently follows it.
What CDS does? Before the commencement of every project a team of well-trained personnel of CDS prepares a project outlay. This project outlay is made after a series of planning and preparatory exercises. It begins with a comprehensive analysis on the requirements of the client and the scope of the project, analyzing, scheduling, training the team who is to take up the project, execution of a trial process, project specific updating and preparation of a checklist.
Analyzing
On receipt of a new project the core team of CDS indulges in making in-depth and detailed study on the full range of documents and the database of the project. Document unitization guidelines, fields to be coded, data validation programs to be used during coding and specific instructions from the client are taken into due consideration. After a comprehensive analysis a project specific training module is designed for the production team, who is to take up the project. This specific team of personnel consists of the Operations Head, Project Managers, Quality Management personnel and Coding Team leaders.
Scheduling
Members of the core team decide upon the workflow schedule, project specific training, manpower requirement and allocation, project turn around time, etc. The production team formed for handling the project may include 1st level coders, troubleshooters, quality management team and team leaders.
Training
At CDS project specific training is given to the total production team. During this training the core team members explains the various case issues, possible errors while coding and the uniqueness of the project. The training as well includes the study of updated instructions pertaining to the project. For entirely new projects classroom sessions are equipped to ensure clear understanding about the project.
Trial Process
After the training the production team takes up a trial process. A set of sample documents with different categories and types is processed and clarifications sought by the coders are updated. Clarifications, those are considered critical, will be taken up by the Operations Head or the Project Manager, who in turn takes up a discussion with the client to get updated instructions.
Updating
The team leader makes an assessment of Individual and team feedback on the trial process. A discussion on all the updated instructions is promoted within the team to ensure evenness over every issue related to the project.
Checklist
Finally a project outlay with project specifications, feedbacks on the trial process and updated instructions is drafted. Also separate checklists are created for unitization, coding, quality control and quality assurance operations. At every phase of the project the checklists are verified and documented.
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