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Service Questions
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What does BPO stand for? What does it mean?
BPO stands for Business Process Outsourcing. Major corporations in the USA and Europe are outsourcing their back office operations to India to save costs. E.g. employee payroll is maintained in India for their employees worldwide. Although these jobs usually are not directly IT-related, their data based orientation often means that they require IT departmental support to be successfully outsourced.
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What are the reasons for outsourcing?
| Reason |
Savings |
| Cost reduction |
43% |
| Focus |
35% |
| Access to special enterprise |
32% |
| Resource related reasons (relieve resource constraints, reduce IT staff and augment IT staff) |
51% |
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What is outsourcing?
Outsourcing can be defined as "the strategic use of outside resources to perform activities traditionally handled by internal staff and resources. |
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| Why should organizations outsource? |
- Reduce and control operating costs
- Improve host company focus
- Gain access to world-class capabilities
- Free internal resources for other purposes
- A function is time-consuming to manage or is out of control
- Insufficient resources are available internally
- Share risks with a partner company
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| Who should an organization outsource to? |
- Domain Expertise
- Production and support processes
- Infrastructure
- People
- Training Capabilities
- Client Testimonies
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What are the main benefits of outsourcing?
To start with, there is no large capital investment risk, which so few companies are willing to take at the moment. Outsourcing all or part of your process/ activity gives you access to skills and resources you don't necessarily have within your own business. |
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Will outsourcing be cost effective/ justified in the long term?
CDS believes in providing clients with benefits, which go well beyond initial labor cost arbitrage. We commit to quantifiable year on year benefits to our clients. |
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Will CDS help me address and facilitate organizational change?
CDS understands the value of buy-in within the organization for the outsourcing initiative to be successful. In order to facilitate senior management commitment we adopt the following approach:
We formally initiate the Change Management Program with help from specialists before moving processes offshore. We establish a clear governance model around the outsourcing initiative.
We seek to build credibility through developing an excellent understanding of your business and demonstrating that by proposing a solution, which addresses all your key concerns around outsourcing. |
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How can I save by outsourcing?
OUTSOURCING saves between 4O-5O of normal in-house development costs due to:
- Reduction in "employment agency” related expenses of finding and training personnel
- Reduction in personnel salary and overhead expenses
- Reduction in management expenses is Island manages the project
- Reduction in cost of hardware resources required executing the project
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How can I benefit from Outsourcing?
Reduced Costs
We can reduce your costs 35% to 50%, depending on how much we take over for you. And that's just cost, it doesn't include the possible increase in billable with the help of our certified billers and coders.
Turn around time
Increased turn around time due to the fact that India is 12 hours ahead of the USA.
Experience
Our English-speaking, graduate work force is trained using a comprehensive training curriculum and has experience across 8 states. 14 specialties, and 12 medical billing systems.
Staff Turnover
Our services provide a huge dollar and emotional saving on recruitment and training costs resulting from the high staff turnover in your business.
Free Resources
By outsourcing your administrative duties, you are free to redirect your resources- people, cash, time, and assets towards other activities. |
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