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Listed below are a series of frequently asked questions related to the CDS service. If your question is not listed below, please chat live with us. |
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Service Questions
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What are judgment-based services?
Our services are unique in that they are industry-focused and judgment-based. Our professionals apply their judgment to task/documents at hand – judgment that has material impact on the outcome. We do not merely replicate a task or process; we improve it. We do not merely replicate a document, but qualify it. Our determinants of success are quality, timeliness and accuracy.
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What kind of services do you offer?
Data protection is paramount for CDS and defines our entire approach to business. We have undergone rigorous auditing for SAS 70 testing. We also have a back-up contingency plan for data protection based on a three-tier system, each tier being complementary to the others.
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What do you do for data protection?
Data protection is paramount for CDS and defines our entire approach to business. We have undergone rigorous auditing for SAS 70 testing. We also have a back-up contingency plan for data protection based on a three-tier system, each tier being complementary to the others.
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Does CDS possess long-term viability?
CDS has the willingness, the capability, and the heritage to commit to a long-term relationship.
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Would you allow a client to be involved at some stage in the recruitment of each professional assigned to the client account and retain final approval over the hiring decision?
CDS is happy to have its clients play as active a role as they choose in the deployments of our client-dedicated professionals. Across our clients, CDS has experienced a range of implementation styles. We are flexible in our approach. However, we would expect to recruit to standards agreed mutually. ALL employees need to go through a client-approved skills assessment as well as a background check.
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Does CDS possess the ability to understand my business in order to outsource effectively?
CDS has a demonstrated edge in being able to understand our clients business and their requirements better. We derive our confidence through our Product Management Group as well as the Domain Competence Group, which together have years of experience in each of our key focus areas.
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How will you ensure consistent and a reliable "uptime" of key utilities, such as electricity, telephone and data services?
CDS requires robust, consistent and reliable utilities to serve our customers. To achieve this objective, we deploy an integrated system of back-ups throughout the operations centers, starting with the electrical supply and continuing throughout the facility and infrastructure to the final product delivered to the client.
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Will CDS help me address and facilitate organizational change?
CDS understands the value of buy-in within the organization for the outsourcing initiative to be successful. In order to facilitate senior management commitment we adopt the following approach:
We formally initiate the Change Management Program with help from specialists before moving processes offshore. We establish a clear governance model around the outsourcing initiative
We seek to build credibility through developing an excellent understanding of your business and demonstrating that by proposing a solution, which addresses all your key concerns around outsourcing
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Will CDS be able to successfully address the issue of cultural diversity?
CDS has a well-established training program with a strong orientation towards cultural training. It pays special emphasis on addressing nuances of various geographical regions. The training provided is highly interactive (for example, the FTEs are imparted hands on training through live interactions with representatives from your company) Furthermore, growing ties between India and the West has also contributed to high awareness levels and acclimatization to Western culture.
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Does CDS possess the ability to understand my business in order to outsource effectively?
CDS has a demonstrated edge in being able to understand our clients business and their requirements better. We derive our confidence through our Product Management Group as well as the Domain Competence Group, which together have years of experience in each of our key focus areas.
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Will CDS help me address and facilitate organizational change?
CDS understands the value of buy-in within the organization for the outsourcing initiative to be successful. In order to facilitate senior management commitment we adopt the following approach: We formally initiate the Change Management Program with help from specialists before moving processes offshore We establish a clear governance model around the outsourcing initiative We seek to build credibility through developing an excellent understanding of your business and demonstrating that by proposing a solution, which addresses all your key concerns around outsourcing.
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How does CDS ensure effective knowledge transfer in order to execute my processes efficiently?
We typically follow a train the trainer approach, where our personnel would visit you, understand the processes and then impart training to off-shore personnel. Furthermore, our domain experts utilize their deep industry experience to enrich the training process.
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