CAP Digisoft’s Nearshore Call Center outsourcing is an increasingly popular alternative for businesses looking to benefit from the advantages of contracting outsourced call center services without the potential pitfalls that are associated with offshore and farshore teams. We can increase your conversion results and your ROI with all the benefits of working with a US-based partner
Whether you need a full-service solution that includes prospect database evaluation and verification, content creation, and call center services, or you simply need to outsource a call center solution to help set meetings, CAP Digisoft has a solution that’s right for you. As a local, US-based company you can rest assured the you don’t need to deal the hassles of working with an overseas company.
Offshore call centers require lengthy travel to visit in person, making it difficult to do regularly. Our nearshore centers are close enough to make travel much more convenient, which also gives you more transparency into operations and lets you more easily make necessary adjustments. We’re also a Texas-based, US company meaning you don’t have to deal with the hassle of interacting with a foreign-managed business.
One of the challenges of offshore centers are the large cultural barriers that exist between the US and countries like India or China. Our Nearshore center is close enough to the US that cultural differences are minimal, and our trained agents understand the nuances of American speech and preferences.
The reliability of offshore call centers is a reasonable concern for businesses. Offshore call centers, especially ones located in developing nations, can suffer from unreliable infrastructure. Our nearshore center, on the other hand, has a much more developed infrastructure which means stronger internet connections, far fewer dropped calls, and more dependable processes.
Though many businesses consider on-site call centers as outside of their budgets, nearshore call centers are an alternative that can result in a 30%-40% operation cost reduction for your company. Our expertly trained agents and latest call center technology can reduce the costs for equipment and facilities, allowing you to make your money work harder.
Coordinating communication and scheduling shifts between US offices and an offshore team on the other side of the world can be difficult when differences in time zones need to be considered. Offshore employees can often be working on opposite schedules, for example while the US team is asleep. Our nearshore call center is based on Central Standard Time (CST) making it much easier to work with each other during normal business hours.
Our highly trained nearshore agents have a much better grasp of English and the nuances of the language, many having learned English in grade school. This means easier and more engaging conversations with your customers, and an easier time communicating in meetings and over email.
Our Nearshore Call Center used the latest Five9 Call Center software, meaning you benefit from seamless integration with all the leading providers, rapid deployment, and feature such as locally originating numbers. This means our Call Center agents can easily and intelligently support your internal teams for a much smoother and productive operation.
Our highly-skilled, cost-effective, nearshore call center brings you the benefit of trained agents and a technology partner ready to invest in the success of your company.
